long hoki Platform Privacy Notice

This page describes what we collect when you use long hoki and how we keep that data protected. We operate across supported jurisdictions in Southeast Asia, including Jakarta, Surabaya, Bandung, Medan, and Semarang. Our privacy practices reflect our commitment to handling your personal information securely and transparently.

When you open an account on long hoki, you provide us with email, payment details, and identity documents. We use this information to verify your account, process deposits and withdrawals, settle slot tournaments and live-dealer games, and comply with legal requirements. We do not sell your data to third parties. We do not share your information outside our compliance team except where required by law or to process your payments through trusted partners.

Our policy covers what data we collect, how we use it, who has access to it, how long we keep it, and your rights regarding your information. If you have questions about our privacy practices, our support team is available in English and Indonesian during business hours.

What We Collect on long hoki

We collect your email address when you create an account on long hoki. We use this to verify your account, send you transaction confirmations, and contact you about account issues or security concerns. We collect your payment information—your e-wallet or bank account details—to process deposits and withdrawals. We do not store full payment credentials on our servers; we pass this information directly to our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) for processing.

We collect identity documents during account verification. This includes your KTP, passport, or driver's license, and proof of address such as a utility bill or bank statement. We use these documents to verify your identity, confirm your jurisdiction, and comply with anti-money-laundering regulations. We store these documents securely and do not share them with third parties outside our compliance team. We retain identity documents for as long as your account is active, plus a retention period required by law.

We collect your account activity on long hoki. This includes your slot tournament entries, live-dealer game play, sportsbook markets, deposits, withdrawals, and account balance history. We use this information to settle games, process payouts, investigate disputes, and detect fraudulent activity. We display your complete transaction history in your account settings so you can review all activity at any time.

We collect technical information about your device and browser when you access long hoki. This includes your IP address, device type, operating system, and browser type. We use this information to detect fraud, prevent unauthorized access, and improve our platform's performance. We may also collect cookies and similar tracking technologies to remember your preferences and keep you logged in.

How We Use and Protect Your Data on long hoki

We use your data on long hoki to provide our service, verify your account, process payments, settle games, investigate disputes, and comply with legal obligations. We do not use your data for marketing purposes without your explicit consent. We do not share your email address with third parties for promotional campaigns. If we send you communications about long hoki, they relate only to your account, transactions, or service updates.

Our servers may sit outside your jurisdiction. Your data may be transferred to and stored in countries other than Indonesia. By using long hoki, you consent to this transfer. We apply the same security standards to data stored outside your jurisdiction as we do to data stored locally. We use encryption, firewalls, and access controls to protect your information from unauthorized access, alteration, or disclosure.

Email on long hoki

Used for account verification, transaction confirmations, and security alerts. We do not share your email with third parties.

Payment information on long hoki

Passed directly to payment processors. We do not store full credentials. Processors handle data according to their own privacy policies.

Identity documents on long hoki

Stored securely and used only for verification and compliance. Shared only with our compliance team and where required by law.

Account activity on long hoki

Used to settle games, process payouts, investigate disputes, and detect fraud. Displayed in your account history for your review.

We retain your data for as long as your account is active. After you close your account, we retain certain information for legal and compliance purposes. We may retain transaction records for up to seven years to comply with anti-money-laundering regulations. We delete personal information such as identity documents after the retention period expires, unless we are required by law to keep it longer.

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  Your right to access on long hokiData access

  You can view all your personal data and account activity in your account settings at any time.

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  Your right to correct on long hokiData correction

  You can update your email and account details through your account settings. Contact support to correct identity information.

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  Your right to delete on long hokiData deletion

  You can close your account and request deletion of personal data, subject to legal retention requirements.

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  Your right to withdraw consent on long hokiConsent withdrawal

  You can withdraw consent for non-essential data processing by contacting our support team.

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  Your right to lodge a complaint on long hokiComplaint process

  If you believe we have mishandled your data, contact our support team or your local data protection authority.

We use cookies on long hoki to remember your login status, store your preferences, and track your activity on our platform. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device). You can disable cookies in your browser settings, but this may limit your ability to use long hoki. We do not use cookies to track you across other websites.

We may update this privacy policy at any time. Changes will be posted on this page with an updated date. Continued use of long hoki following a change constitutes your acceptance of the new policy. If you have questions about our privacy practices, contact our support team in English or Indonesian during business hours. For formal data requests or complaints, you may send written correspondence to our registered address. We will respond to data requests within 30 days where legally required.